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• Last Updated: 01/09/2020
• ( 5 minutes reading )

How to configure CuteFTP Client


CuteFTP offers a range of FTP Client solutions that will allow you to securely transfer files from your local computer to your web hosting account and vice versa. CuteFTP allows you the flexibility to remotely manage, edit, and monitor your web files. In this guide, we will walk you through the process of configuring the client and connecting it to your web hosting account.


Getting Started

Before we step into the configuration process, we would like to mention that at this point you are expected to have the CuteFTP client already installed on your local computer.

If you have not done that, please go ahead and download the software from CuteFTP’s official website which you can directly access from here. At this point, a 30-day free trial is available and you can safely test their services without purchasing a license. Please note that we can not guarantee the trial will be available in the future.

Afterward, you will need to gather the FTP details required to connect to your hosting account:

  • FTP Username
  • FTP Password
  • Hostname (Server IP)

If you are HostArmada client you will be able to find the required details in the welcome email containing all the important information of your hosting account with us. You can review the email directly from your Client Area by clicking on the email icon located at the top menu bar. In case you have any difficulties finding the details, please make sure to submit a ticket request to our support team and they will gladly provide you with them.


Configuring CuteFTP

Now that you have CuteFTP successfully installed on your local computer, you are ready to begin with the configuration. When you open the client, you will notice two tabs on the left-hand side: “Local Drives” and “Site Manager”. The first one will display your local computer’s folders and allow you to navigate through them. The second tab is where you will organize and manage your FTP connections.

Please, right-clicking on “General FTP Sites” located under the “Site Manager” tab. If you are planning to use CuteFTP to manage multiple FTP connections, you will be able to create separated folders by clicking on New Folder and keep everything tidy and organized. Alternatively, you can directly click on the “FTP Site” option and begin with the configuration process.


Configuring new FTP site


Once you are ready and you have clicked on the “FTP Site” option you will be presented with a new pop-up window where you will need to enter the required configuration details.

  • Label - The label is for your own reference and there are no specific rules for it, therefore feel free to enter whatever label you desire that will make it easier for you to recognize this connection in the future.
  • Host address -  In this field, you will need to enter the FTP Hostname or the server IP address. Usually, you are able to use your domain name, however, please note that it depends on the server configuration of your provider and the DNS settings of your domain. As previously mentioned, you can find the details in your welcome email in case you are a HostArmada customer.
  • Username - In this field, you will need to enter your FTP username. If you are using one of our hostings solution and you are configuring the main FTP account, please use your cPanel username.
  • Password - In this field, you will need to enter your FTP password. Again, if you are using our hosting solutions, for the main FTP account, please enter the cPanel password.
  • Login method - This setting determines the method which will be used for login credential validation. Please, make sure to leave it set to “Normal” as either way the validation of your credentials will fail and you will not be able to connect to the server.


General tab details


As you will notice there are few additional tabs that will allow you to configure specific settings for the FTP connection. From the “Actions” tab, you can determine a specific folder under which you will be automatically connected, so you can avoid the process of navigating through all folders. You can specify the desired remote and local folders if needed.


Actions tab settings


From the “Type” tab you can select the protocol for transferring files over the network. We do support the secure “FTP with TLS/SSL (AUTH TLS - Explicit)” type, therefore feel free to select it. Please note that some providers recommend using the “FTP (standard File Transfer Protocol)” type, as the rest of them, require additional configuration.


Type tab settings


From the last “Options” tab you will be able to select a specific charset encoding standard if needed.


Options tab settings


When you are ready, please click on the “Connect” button. If the connection was successful, you will see your web files listed in the right panel titled with the label you have specified in the previous step.


Successful connection screen


Congratulations! Now you have managed to successfully connect to your web hosting account and you are ready to start transferring and managing your files via CuteFTP. We hope you have found the information useful and our guidance easy to follow. As usual, if you have experienced any difficulties, please do not hesitate to contact our Support Team for further assistance.



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Sebahat is a young and bright woman who has become an invaluable part of our team. She started as a Customer Care Representative, mastering that role and, along the way, growing into a tech-savvy individual who is well acquainted with every support layer of the company. Driven by her aim to improve our customers’ experience constantly, she is committed to enhancing the extraordinary support we deliver.

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