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Learn FTP Service

The easiest way of managing the files of your Web Hosting account remains the FTP Service!

• Last Updated: 04/03/2020
• ( 9 minutes reading )

How to configure FileZilla FTP Client


FileZilla is an open-source FTP Client that allows you to connect to your web hosting account and remotely transfer, edit, and manage your web files. Due to the fact that web hosting control panels usually have some limitations (file size limit, folder uploads, etc.), it is always handy to be able to work over FTP. In this tutorial, we will review the entire process of configuring the FileZilla client step-by-step, therefore even if you are new to FileZilla you will be able to easily follow our guidance.


Getting Started

The first thing you will need to do is to download and install the client on your local computer. If you have not done that yet, please go ahead and download it from FileZilla’s official website that you can directly access from here. You will be presented with two options to download “FileZilla Client” and “FileZilla Server”, please make sure to choose the client option.

Afterward, you will need to gather the FTP details required to connect to your hosting account:

  • FTP Username
  • FTP Password
  • Hostname (Server IP)
  • Port

If you are a HostArmada client you will be able to find the required details in the welcome email containing all the important information of your hosting account with us. You can review the email directly from your Client Area by clicking on the email icon located at the top menu bar. In case you have any difficulties finding the details, please make sure to submit a ticket request to our team and they will gladly provide you with them.


Configuring FileZilla

Now that you have the  FileZilla Client successfully installed, please open it and click on the “File” button located at the top left corner then select “Site Manager” from the list of options.


Accessing the Site Manager


Afterward, the “Site Manager” window will be displayed - you will need to click on the “New Site” button. The “New Folder” button located right next to it will allow you to create separate folders and group your websites within them if needed.


Adding a new site


Now you will need to enter the required connection details under the “General” tab.


Configuring the General tab settings


Please, specify the following:

  • Protocol - From this dropdown menu, you will need to select the protocol for transferring the files over the network. Please, choose the “FTP – File Transfer Protocol” type.
  • Host - In this field, you will need to enter the FTP Hostname or the server IP address. As previously mentioned, you can find the details in your welcome email in case you are a HostArmada customer. Usually, you are able to use your domain name, however, please note that it depends on the server configuration of your provider and the DNS settings of your domain.
  • Port - In this field, you will be able to enter the data port of the FTP server. The default port for FTP is 21 and this field is optional, therefore it is not mandatory to specify it in order to establish an FTP connection.
  • Encryption - From this dropdown menu, you will need to select the data encryption type. We do support the secure “Use explicit FTP over TLS if available” method, therefore feel free to select it. Please note that some providers recommend using the “Only use plain FTP (insecure)” method, as the rest of them require additional configuration.
  • Logon Type - This determines how your login credentials will be validated. Please, make sure to select the “Normal” type.
  • User - In this field, you will need to enter your FTP username. If you are using one of our hostings solution and you are configuring the main FTP account, please use your cPanel username.
  • Password -  In this field, you will need to enter your FTP password. Again, if you are using our hosting solutions, for the main FTP account, please enter the cPanel password.

Under the “Advanced” tab you will be able to predefine the server type and specify the default local and remote directory paths if needed.


Configuring the Advanced tab settings


From the “Transfer Settings” tab, you will be able to determine which “Transfer Mode” will be used. Please make sure to select the “Passive” mode in order to ensure the connection will not be blocked due to certain firewalls that might be enabled on your end.


Configuring the Transfer Settings tab


From the last “Charset” tab, you will be able to select a specific charset encoding standard if needed.


Configuring the Charset tab settings


Once you are ready, please click on the “Connect” button in order to initiate the connection.

Please note that depending on the “Encryption” method you have selected you might be prompt with a pop-up certificate inspection window requiring your confirmation. If this is the case, please make sure to click on the “OK” button to process further.

That is it! You have managed to establish a successful FTP connection to your web hosting account. Now your details are saved in FileZilla - by clicking on the arrow button all your saved websites will be listed and you will be able to connect with just one click anytime in the future.


Connecting and disconnecting buttons


If you need to disconnect from the server, please make sure to click on the “x” icon pointed at the screenshot example above.


Pretty simple - right? We hope you have managed to establish a successful connection by following our instructions. If you received any error messages during the process, please contact our Support Team for further investigation and resolution.

Technical Support Captain

Sebahat is a young and bright woman who has become an invaluable part of our team. She started as a Customer Care Representative, mastering that role and, along the way, growing into a tech-savvy individual who is well acquainted with every support layer of the company. Driven by her aim to improve our customers’ experience constantly, she is committed to enhancing the extraordinary support we deliver.