If you are unable to point your domain name to our nameservers, the first thing you should do is check if you are entering them correctly. For this:
- Go to your client area and click My Services. This action is going to redirect you to your products page.
- Locate the box for the relevant hosting account and click on the Manage Services icon.
- Within the Service Details section, you will see the details of your nameservers.
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If you are entering them correctly and your registrar still does not accept them, you are most likely using an uncommon domain name that has a specific requirement for the nameservers.
An example of this is the .de TLD. For domains that have the .de TLD, you need to add nameservers that each resolve to a different IP address.
In such cases, please submit a ticket to our technical support team from your Client Area and provide them with the requirements for your domain's TLD.
