PrestaShop has a feature called “Email templates”. By default, they are predefined and are being sent from your Online Store to a customer for creating an account on your website, purchasing products, for payment receivings and so on. PrestaShop allows you to modify these email templates based on your needs. In this tutorial, you are going to learn how you can configure the email templates for your Online Store and make them be unique for the customer.
In order to be able to configure the email templates of your PrestaShop Online Store, you first have to login into the Admin area of your Online Store. Next, in the left vertical navigation menu look for the “International” option. When you find it, please, click on it.
Once you click it a drop-down menu will appear with the following options:
Out of these options, please, click the “Translations” one.
You will be redirected to a page called “Translations”. The page itself is divided into few sections.
From all the sections provided on the “Translations” page, you will need the first one, which is called “Modify translations”.
On that section, you have two drop-down menus and a button. The first drop-down menu is called “Type of translation”.
Please, click it and from the drop-down menu choose the option “Email Translations”. The moment you select the “Email Translations” option another drop-down menu will appear in the section.
The new drop-down menu is called “Select the type of email content”. On that drop-down menu you have two options:
If you want to edit the whole Email template and click the “Body” option, then another drop-down menu will appear.
That drop-down menu is called “Select your theme”. You can choose either “Core (no theme selected)” or the “Classic” one.
The last drop-down menu in the “Modify Translations” section is called “Select your language” and it is used when you have more than one language since for every language you can have different email template.
Once done with the selections from the drop-down menus, please, click the “Modify” button at the bottom of the section.
After you click the “Modify” button, you will be redirected to another page called “Translations”, but this time there will be three sections there.
The first section contains information about a special syntaxis that some of the expressions use and a “Save” button.
The second section is called “Core Emails”. As the name suggests, these are the emails that are used by default from your store. When you click on the “Core Emails” link in the section, you will be able to find the email templates for the following components for your store:
and so on.
All of the templates are placed in a conveniently structured table shown as small blocks. You can edit each one of them by clicking the individual block.
The structure that you see to appear once you click one of the blocks is the same for each one of them. This is why you are going to see detailed explanations for only one of all these templates. For example, let’s learn about the “account” template.
When you click on the template a window will pop-up under the current template. That window will contain the information about the customer’s login details which will be sent to their email address.
You will also see that there are three tabs - “View HTML version”, “Edit HTML version” and “View/Edit TXT version”.
By default, the “View HTML version” tab will be chosen. In that tab, you can only see how the information that will be sent will look like.
To be able to edit the template you have to click on either “Edit HTML version” or the “View/Edit TXT version” tab. This is when WYSIWYG (also known as “What You See Is What You Get”) will appear and you can start applying the changes.
Once you are done making changes, please, click the “Save and stay” button at the bottom of the window for the specific template.
The procedure of editing any of the templates in the “Core emails” section is the same as with that one.
In the “Module Emails” section, basically everything there is the same as with the “Core emails”.
The only difference is that the features there are different than the ones in the “Core emails” section.
Congratulations! Today you learned how to completely configure the email templates by your desires.
Sebahat is a young and bright woman who has become an invaluable part of our team. She started as a Customer Care Representative, mastering that role and, along the way, growing into a tech-savvy individual who is well acquainted with every support layer of the company. Driven by her aim to improve our customers’ experience constantly, she is committed to enhancing the extraordinary support we deliver.