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• Last Updated: 02/16/2022
• ( 6 minutes reading )

How to restore Email accounts with the JetBackup 5 backup service

Sometimes you might need to restore email accounts or emails in case you have deleted any by accident. Thanks to the extended backup functionality that JetBackup 5 supports, we can provide our Shared Hosting customers with the option to restore their email accounts from every date that we have a backup for. 


Step 1: Accessing the Email Accounts restoration section

Before you can perform the restoration of any email accounts, you will need to configure the restore. To do that first you will need to access the JetBackup 5 backup manager. In case you are not sure how to do that, please make sure to read our JetBackup overview tutorial

Once you are on the “Dashboard” page of the backup manager, please click on the “Email accounts” option from the “Restore & Download” section. 

Choose the Email Accounts backup option


Step 2: Locating the Email account for restoration

You will be presented with a table view containing a list of all the email accounts you have created. From the list you will need to locate the email account you would like to restore. If the list is too long you can simply use the search functionality provided in the right corner of the table with your email accounts. 

Table with all the email accounts

Step 3: Choosing a backup date for the restoration

By default, JetBackup 5 will have the most recent backup selected for restoration. If you would like to restore the chosen email account from that backup, please skip this step and move forward to the next one. 

To choose a date from which the email account should be restored, please click on the “Choose Other Backup” button for the selected email account. 

Choosing different backup data


The “Choose Other Backup” button will turn into a drop-down list with all the available backup dates you can choose from. Please find the one you would like to use and select it. 


Step 4: Starting the restoration process

Now that you have the date of the restoration selected, you will need to select the email account by clicking on the row it is displayed in from the table with email accounts and then click on the “Restore” button. 


Initiating the restoration process 


This will bring the “Restore Summary” page where you will be presented with a summary of the content you would like to restore. Please click on the “Restore Selected Items” button so the restoration process can start. 

Confirm the restoration


You will be redirected to the “Queue” page of the JetBackup 5 backup manager where you can monitor the progress of the restoration you have just initiated. When the restoration is completed the “Status” column of the table will indicate that with a “Completed” message highlighted in green color. 

Email account restored


The restoration process can take some time depending on the size of the restored email account. In case the process takes more than 1 hour, please check with our Technical Support Crew if the restoration is still ongoing.

System Administration & Network Operations Captain

Simeon is an experienced System Administrator with over 10 years of experience in the Web Hosting field. He is recognized unanimously as the man behind every technical innovation or improvement that HostArmada introduces. Adaptable and responsible, he solves every technical issue that we or our clients throw at him. Every so often you will find him publishing technical content on our website.