Last
Updated: 07/23/2020
( 4 minutes reading )
Delivering emails with a high success rate is crucial to the functionality of a business. To help you achieve a high deliverability rate, the cPanel service is armed with the appropriate tools that will allow you to keep track of important aspects that affect your message's delivery rate via the “Email Deliverability“ feature. It will help you detect any issues related to the DNS records, which are responsible for controlling your email delivery. These records are as follows: SPF, DKIM, and rDNS.
In this tutorial, we will go over this feature and guide you on how you can use it to detect and fix issues with the records. If you are hosting your domain with HostArmada, you are using our name servers, and you have set the nameservers accordingly you should never have problems in terms of DNS misconfigurations!
To review the "Email Deliverability" feature and if there are any issues with it that affect your domains, you have to log into your cPanel account. If you are not sure how to do that, please find instructions in our tutorial on How to access the cPanel services.
Once you log in, please use the search tool at the top right corner and inset “Email Deliverability”. As soon as the results are filtered, please click on the “Email Deliverability” icon representing the feature.
Alternatively, you can locate the "Email" features group and underneath, you can look for the "Email Deliverability" feature itself.
Performing this action will redirect you to a new interface, where you can check the Email Deliverability status of your domains. Let's dig a little bit deeper into it!
Now that you have accessed the "Email Deliverability" feature, you will find a text field, allowing you to search for a specific domain name.
The domain names available on your account will be shown in the table section below. At the far left, you will see the name of your domain. In the middle, you will find the status, which could be:
On the far right side of the table section, you will see two buttons:
Additionally, you may find a "(!)" sign next to the repair/manage buttons that will inform you that the DNS zone for the specific domain is not managed on this cPanel account but instead is managed by a third-party DNS provider.
In the next paragraphs to come, we will cover the management screen. It will contain a lot of helpful links to the cPanel documentation regarding the feature and towards other cPanel features inside the cPanel that could help you achieve your goals.
Upon clicking on the “Manage” button, you will land on the DNS record management page. There you will see three sections, each representing a specific DNS record - DKIM, SPF, and PTR.
Each section will contain two fields, a name and a value where you will be able to see the respective information about the specific record.
On the right side of the page, you will find helpful resources for the cPanel documentation about the Email Deliverability feature itself, along with internal links inside your cPanel that will lead you to the email address creation page, for example.
These records will not be changeable through this feature. If you want to alter them, you need to go to the Zone Editor feature.
Should the system detect that a DNS record is not correct, it will allow you an option to change them from the management page. Under the DNS section, where cPanel recognized an error, you will also see the “Install the suggested record” button, and inside the text fields, you will see this suggested DNS record!
When clicked, there will be a brief loading period. When the change is completed, the suggested DNS record will turn into the current one, and the status will be shown as “Valid”.
The same effect can be achieved by clicking on the “Repair” button on the previous page should the system detect a problem:
Clicking on the “Repair” button will display the section we talked about earlier beneath the row, and the text fields will be yet again populated with the suggested TXT, PTR, or DKIM record.
To go through with the change, please hit the “Repair” button underneath the suggested record fields.
Doing so will lead to a brief loading period, after which the status of your Email Deliverability will be once again set as “Valid”.
And there you have it! The “Email Deliverability” feature summarized under this tutorial. We hope that the provided information was not too overwhelming, and you were able to understand how and when to use this functionality! If you are facing any technical issues with this feature, please be sure to contact our Technical Support team over the ticketing system in your Client Area.
Nikola is an accomplished tech-savvy extraordinaire with over six years of experience in the web hosting field. He started as a customer care representative and quickly rose the ranks to become a support supervisor and, eventually - the head of the technical department in HostArmada. His deep understanding of the client's needs, combined with his technical knowledge, makes him the perfect man to create the ideal harmony between client satisfaction and professional problem-solving. You will often find him creating helpful tutorials, articles, and blog posts that help existing customers get around.
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