The “Track Delivery” feature in cPanel makes it possible for users to keep track of their outgoing and incoming messages. Its simple interface and filter options allow clients to easily find messages and see whether they were sent, received, or if either of those processes failed for some reason. In this tutorial, we will go over this functionality and guide you through its options and how you can use it to troubleshoot email issues! Let’s begin!
For a start, you need to log into your cPanel account. If you are not sure how to do that, please follow our tutorial on How to access the cPanel service.
Once logged, please use the search field on the top and type in “Track Delivery” to filter out all the features and find what you are looking for!
Please click on the “Track Delivery” icon to get redirected to the respective page.
As soon as you land there, you will notice a text field on the top along with a few buttons on the right. Beneath it, there will be a huge table section that will be populated with sent and received emails.
If you want to see the results for only a specific recipient or sender, you can insert the email account inside the text field and press the “Run Report” button. The “Show All” button will clear the text field and automatically return all the results, while the “Show Blocked & Failed” will clear the text field and only display the blocked and failed messages.
On top of the table section, you will also notice four checkboxes. At least one must be active at all times so that the section can include any records - the rest of them can be either ticked off or on, based on the type of emails you are looking for.
Let’s go over all the columns and explain what they mean.
This pretty much covers all the information regarding the “Track Delivery” functionality under cPanel. As you can probably tell, it’s quite simple but contains essential information that you can use to your advantage and catch emails that are not sent or delivered.
As always, we have a team of experienced technical specialists willing to help you fix any issues you may experience with the mail service on HostArmda. If you see a problem with your emails and you are not able to figure the issue out through this feature, please be sure to contact them via the ticketing system in your Client Area.
Sebahat is a young and bright woman who has become an invaluable part of our team. She started as a Customer Care Representative, mastering that role and, along the way, growing into a tech-savvy individual who is well acquainted with every support layer of the company. Driven by her aim to improve our customers’ experience constantly, she is committed to enhancing the extraordinary support we deliver.